This policy is part of our Terms of Service. All prices are in US dollars.
Cancelling a subscription
- Cancel at any time in Settings → Billing. You do not need to email us.
- Cancelling stops the next renewal. Your plan and any remaining credits stay available until the end of the period you have already paid for.
- We do not give partial refunds for the unused part of a billing period, except as described below.
When you can get a refund
You can get a refund for a subscription payment (monthly or annual, first purchase or renewal) or a credit top-up if all three are true:
- You ask within 7 days of the charge,
- Since that charge, you have not made any successful new video or change. New videos that fail do not count, and
- Your account has not had a refund under this section before. This is one refund per account.
Once you have made a video or a change after the charge, that payment cannot be refunded. A free video made before you paid does not count. Downloading a video after the charge also counts as use.
How much you get back: the amount you paid, minus a processing fee of 6%. Our payment processor keeps its fee when a payment is refunded, and this fee covers it.
Example: you pay $20.00 and have not used it. The processing fee is $1.20, so you get $18.80 back.
When a payment is refunded, the remaining credits from that purchase are removed. If it was a subscription payment, the subscription is cancelled.
Always refunded in full
- Duplicate charges, or charges made after you had already cancelled.
- Charges we made in error.
These are refunded in full, with no processing fee, and they do not count as your one refund.
Outside these rules, we may also give a refund at our discretion. A refund we make as an exception does not change these terms.
When these rules apply
This version applies to payments made on or after 1 November 2026. For subscriptions that started before that date, it applies to charges made on or after 16 November 2026, 15 days after it was published, as our Terms of Service promise for material changes. Earlier charges follow the earlier versions: from 25 October 2026 (for older subscriptions, 9 November 2026), up to 3 new videos or changes, minus used credits and a 6% fee, one refund per account; before that, up to 3 new videos or changes, minus used credits, with no fee and no one-refund limit.
Failed videos
If a new video fails, its credits are returned to your balance automatically. That is a credit return, not a money refund.
If we change or stop the service
If we materially reduce what a paid plan includes, or shut down a paid feature or the service, you can cancel and get a refund for the prepaid, unused part of your plan.
Accounts closed for abuse
If we close an account for breaking the Acceptable Use Policy, credits already used are not refunded.
EEA and UK customers
By buying a plan or credits you ask us to make the service available immediately. Once credits are available in your account, the statutory 14-day right of withdrawal for digital content no longer applies to the credits you have used. The refund terms above still apply.
How to ask for a refund
Email support@opus55video.com from your account email with the date and amount of the charge. We reply within 3 business days. Approved refunds go back to your original payment method; your bank may take 5–10 business days to show them.
The 7 days run from the date of the charge to the day you send your refund request. If that email bounced, forward the bounce notice and we will use the date you first sent it. Other messages, such as questions about using the service, do not count as a refund request.
Please contact us before opening a dispute with your bank. Disputes take weeks to resolve; we can usually fix a billing problem the same day.