Refund & Cancellation Policy

This policy is part of our Terms of Service. All prices are in US dollars.

Cancelling a subscription

• Cancel at any time in Settings → Billing. You do not need to email us.
• Cancelling stops the next renewal. Your plan and any remaining credits stay available until the end of the period you have already paid for.
• We do not give partial refunds for the unused part of a billing period, except as described below.

When you can get a refund

You can get a refund for a subscription payment (monthly or annual, first purchase or renewal) or a credit top-up if both are true:

1. You ask within 7 days of the charge, and
2. Since that charge, you have made no more than 3 successful previews or changes in total. Previews that fail do not count.

How much you get back: the amount you paid, minus the value of any credits you already used from that purchase, calculated at the price per credit you paid. We do not charge a processing fee.

Example: you pay $9.90 for 2,000 credits and use one 280-credit preview. 280 credits at $0.00495 each is $1.39, so you get $8.51 back.

When a payment is refunded, the remaining credits from that purchase are removed. If it was a subscription payment, the subscription is cancelled.

Always refunded

• Duplicate charges, or charges made after you had already cancelled.
• Charges we made in error.

Failed videos

If a preview fails, its credits are returned to your balance automatically. That is a credit return, not a money refund.

If we change or stop the service

If we materially reduce what a paid plan includes, or shut down a paid feature or the service, you can cancel and get a refund for the prepaid, unused part of your plan.

Accounts closed for abuse

If we close an account for breaking the Acceptable Use Policy, credits already used are not refunded.

EEA and UK customers

By buying a plan or credits you ask us to make the service available immediately. Once credits are available in your account, the statutory 14-day right of withdrawal for digital content no longer applies to the credits you have used. The refund terms above still apply.

How to ask for a refund

Email support@opus55video.com from your account email with the date and amount of the charge. We reply within 3 business days. Approved refunds go back to your original payment method; your bank may take 5–10 business days to show them.

Please contact us before opening a dispute with your bank. Disputes take weeks to resolve; we can usually fix a billing problem the same day.